
Also motorcycle riders rarely wear helmets in the Philippines! I was told that when they do have accidents, it often has tragic consequences-- especially on over-loaded tricycles.


One of the pieces of business we had to take care of was the return of a "Smart Bro" gadget I had purchased the previous day. It plugs into the USB port, finds cell-phone signals, and lets us surf the internet and send emails-- like this one. One of the Nuns back in Mere Monique had lent us a sleek black "Smart Bro" that worked well. You prepay for its use, but it's only about 20 cents an hour. Well, when I went to purchase one in a "Smart Store" in Dumaguete, they sold me an older white "Smart Bro" that didn't work with my MacBook Pro when I got it home. Going back to the store to exchange it, they immediately plugged it into their PC, saw it was not defective on their PC, and refused to (1) exchange it for a newer black one or (2) give me my money back. They said they had no more black ones. I had the Mac with me and showed them that the white one didn't work on the Mac, but they argued that I must hire a technician to reconfigure my Mac so it would work with it. We were at an impasse when Heide and Andy arrived. Heide started talking with the girl about familiar background things and Andy asked for her name so we could file a formal complaint to "Smart". Suddenly, she went to the back room and reappeared with a brand new box containing a black "Smart Bro" that she claimed was her own personal copy. We accepted it and left. Later, in Baguio, I discussed this situation with a friend from America, and he reinforced the idea that a Filipino should make the purchase if you want things to go right. When I purchase by myself, I should expect to be charged "skin tax". My situation was a little more complicated than "skin tax"-- they were dumping old, outdated technology on me-- but I did discover that he was right. Americans can be charged more and still see themselves as "getting a good deal". This was a lesson in "culture shock" and the Filipino trait of "pakikisama", the art of interpersonal relationship, and "hiya", which is "saving face".

Duane and Heide
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